Why calls go unanswered
Calls arrive in waves: at opening, at lunch and after closing. A front desk checking patients in can't answer the phone at the same time, so the busiest hours are the ones where calls are missed.
What do missed calls cost your practice?
See what the calls nobody answers cost in bookings each year. The starting figures follow your region.
What you get
- Your yearly cost, worked out as you type
- A source for every starting figure
- A printable report with the 4 changes worth most
Step 1 of 3
Your practice
Example. Use your own.
American Journal of Managed Care, 2019
Example. Use your own.
Example. Use your own.
CMS, 2026
CMS, 2026
Example. Use your own.
Everything stays in your browser.
Missed calls, measured
How to count yours
Your phone system's call log lists every call that rang out or went to voicemail. Count them for 2 typical weeks, by hour, and enter the weekly average above.
What one missed call is worth
A missed call costs a booking when the caller wanted one and books somewhere else. The calculator values each of those at a new patient's first year: the first visit and the visits after it.
What practices do about it
They answer the busy hours first, text back every missed call and let patients book online. The report puts these in order for your practice.
Modulon answers every call, at any hour.
Modulon books, reschedules and answers questions on your practice's line, by the rules you set, and passes anything clinical to your team.
See a day at a practiceEvery call answered
Modulon picks up when your front desk is busy, at lunch and after closing.
Booked in your record system
Appointments are booked in the schedule your team already uses.
The rest goes to your team
Anything Modulon shouldn't handle goes to the right person, with the context written down.
Frequently asked questions
There is no reliable national figure. A study of US Veterans Affairs medical centers found that 12.0% of calls ended before anyone answered in 2014, falling to 8.3% by 2016. Your own call log is the best source.
No. The calculator runs in your browser. If you ask for the report, we receive your contact details and your result, as our Privacy Policy describes.
Visit fees, currency and published rates differ by country. Each region starts from its own figures, and you can change any of them.
From the 2026 Medicare physician fee schedule: the national amount for a new-patient visit (CPT 99204, $177.36) and for an established-patient visit (CPT 99213, $95.19).
Something else? Ask us directly.