Whether anyone answers
A person, an answering service, a recorded message or nothing at all.
What do patients hear when they call after hours?
We call your practice 3 times after hours, as a patient would, and send you what happened on each call. It's free.
What you get
- 3 calls on different evenings in one week
- Whether anyone answered, and how fast
- Whether the caller could book
What we check on each call
How long the caller waits
The rings and hold time before anyone or anything picks up.
Whether the caller can book
Whether a new patient could book or ask for a visit, or is told to call back in the morning.
Whether anyone calls back
If we leave a message, whether and when the practice returns it.
Frequently asked questions
No. We take notes during each call and send you those.
No. We ask about booking as a new patient would, and end the call before anything is booked.
Nothing. We send the results by email, and we'll offer to walk you through them.
Something else? Ask us directly.